Mindbody reports show history. Otto runs forward — scoring every active member nightly and flagging whose pattern shifted. No Mindbody report gives you a ranked list of members about to cancel in the next 30 days.
Gradient-boosted ensemble trained on anonymized patterns across our cohort, calibrated per-studio on your 18 months of history. 14 signals. Three explainable drivers with every score.
Yes — each location has its own scoring and brief. Rollup reports on Pro and up.
Ask Otto is a natural-language interface to your Mindbody data. Type a question the way you'd ask a staff member; Otto reads your live data and answers with the number, the list, and the context — no reports to build, no filters to set. It's read-only and scoped to your studio.
Two examples:
Otto also handles class enrollment, coach performance, attendance trends, unused credits, expiring packages, and refund history. Every answer cites the underlying Mindbody records so you can verify.
No. Read-only by technical design. Full detail on the Trust page.
4–8 hours overnight for an 800-member studio with 18 months of history. First calibrated scoring by day 5.
One click inside Mindbody. Otto goes dark. Data deleted within 30 days.
Messages reference their coach, last class, specific pattern — written from their history, not a template. Members have thanked owners personally for "noticing" them.
The moment you reply in the conversation hub, Otto's automation for that member pauses immediately. You own the thread.
Every message, every time, for the first 30 days by default. After that, approve-before-send is toggleable per segment — or kept on forever.
Signed contract to first Monday brief: typically 7 days. Four minutes of your time for the Mindbody connection.
14 days free. Cancel any time before day 15 to pay nothing. Otherwise your card is charged the monthly fee on day 15 and your subscription auto-renews monthly until you cancel. The 30-day money-back guarantee on the first paid month still applies. Setup fee is non-refundable.
Book a 20-minute demo at book.octoemployee.com. We run it against your actual Mindbody data (read-only, dropped after the call). You see your first at-risk list live before any commitment.
Month-to-month. Cancel at end of any cycle. No auto-escalation.
30 days on the first month. Setup fee is non-refundable.