Four things Otto does, every night, across your full Mindbody roster. No dashboard to check. No report to run. A short list, a scored roster, a drafted message, a reliable sync. That's the product.
Otto emails or texts you a ranked list by 7 AM, Monday through Friday. The members whose patterns shifted overnight, why they matter, and what's worth saying.
Otto runs a 14-signal model across your full roster between 11 PM and 5 AM. Attendance velocity, no-shows, class diversity, coach affinity, renewal proximity, spend trend — rolled into a single score per member.
Otto drafts personal SMS and email, referencing that member's last class, their coach, the pattern Otto noticed. You approve before anything sends — or set approve-before-send to off, by segment, once you trust the output.
Otto pulls from Mindbody's official API on a nightly schedule. We store what we need, encrypted, in our database. We never write back. You revoke access in a single click inside Mindbody — Otto goes dark and your data stays yours.
Mindbody stores what happened. Otto tells you what to do about it — and does most of it for you.
octoEmployee does not replace Mindbody. It sits on top — reading nightly, writing never.
You authorize read-only access inside Mindbody. Takes four minutes. We handle the rest — no IT, no software to install.
Otto ingests 18 months of history, learns your cadence, and calibrates thresholds. You review your first roster scoring on day 5.
Monday morning brief starts arriving. Message drafts appear for approval. You spend 10 minutes a week and save 2–3 members a month.
Every risk number ships with the three drivers behind it. If we can't explain why a member is at risk, we shouldn't be alerting you.
Default is approve-first for 30 days. Trust is a toggle you earn, not a default we assume.
Otto cannot edit a booking, a membership, or a charge. There's no scenario where we need to — so we don't ask for it.
Every message is written from that member's actual history. If we can't personalize it, we won't send it.
20-minute demo. Bring your Mindbody read-only credentials and you'll see your first at-risk list on the call.
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