He never sleeps. He never forgets a member.
Otto is the AI retention employee for Mindbody studios. He scores every member nightly, drafts personal check-ins, sends renewal nudges, asks for reviews — and answers anything you ask about your business in plain English.
From your live Mindbody data. With the next step ready.
Four gaps owners run into on Mindbody. None of them have a native fix.
A member hasn't been in for 18 days. Mindbody still shows them as active. By the time the charge fails, the decision was made weeks ago.
Mindbody's marketing automation only unlocks on the higher plans. Even then, every member gets the same generic SMS. Most ignore it.
Six reports. A rebuilt spreadsheet. A G2 reviewer put it best — "long, mundane, I don't trust it." Hours every week, every owner.
Mass templates feel like spam. Personal texts can't scale. Most outreach falls in the gap between the two — and members feel it.
Four jobs your studio used to do manually. One AI employee. Live in 7 days.
Nightly 0–100 risk scoring on every member. The at-risk list is on your phone Monday morning — usually weeks before a cancellation would have happened.
Each draft references the member's last class, their coach, and their specific pattern. Reads like you wrote it. Approve or set automatic. No add-on fees.
"Who's at risk?" "What's our churn vs last month?" "What should I send Sarah?" Otto pulls the answer from your live Mindbody data and recommends what to do next.
Re-engagement when members drift, renewal nudges before packages expire, milestone recognition for loyal members, review requests after great classes — each one personal, each one timed right.
Otto catches things I would have missed for months. We kept members we didn't even know were leaving.
Members don't cancel on the day they cancel. They drift for weeks. The drift is in your Mindbody data. No one reads it in time.
You need a short list on Monday morning — who to talk to, why, and what to say. Everything else is busywork.
We sync from Mindbody without write access. You revoke in one click. We never message your members without your approval.
Generic drip campaigns destroy trust. Otto writes each message from that member's actual history — the coach, the class, the pattern.
20 minutes. Your actual Mindbody data. You'll see your first at-risk list on the call.